Southern Phone: Comprehensive Overview and Key Information

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Southern Phone is a reputable provider of phone and internet services, committed to providing quality and affordable services to regional communities. If you’re looking for a reliable broadband, mobile, or home phone provider, Southern Phone might be the perfect choice for you. In this article, I’m going to take a closer look at Southern Phone, its history, services, and customer reviews, so you can make an informed decision about whether it’s the right provider for your needs.

The purpose of this article is to provide you with a comprehensive overview of Southern Phone, answering all your questions about who they are, what services they offer, and why you should consider them. Whether you’re looking to switch providers or sign up for new services, this article will give you the information you need to make an informed decision. So, let’s dive in and explore who Southern Phone is and what they have to offer.

History of Southern Phone

Southern Phone was founded in 2002 as a joint venture between 35 regional councils in New South Wales and Victoria. The company’s mission was to provide affordable and reliable telecommunications services to regional communities that were often underserved by larger providers. Since then, Southern Phone has grown to become one of the largest regional telecommunications providers in Australia, serving over 170,000 customers across the country.

Founding of Southern Phone

The idea for Southern Phone was first proposed in the early 2000s by a group of regional councils in New South Wales and Victoria. They recognized the need for better telecommunications services in their communities, which were often overlooked by larger providers. In 2002, the councils formed a joint venture to create Southern Phone, with the goal of providing affordable and reliable services to regional Australians.

Growth and Expansion

In the years since its founding, Southern Phone has experienced significant growth and expansion. The company has expanded its services to include mobile and broadband plans, in addition to home phone services. They’ve also expanded their coverage area to serve customers in all states and territories of Australia. Today, Southern Phone is one of the largest regional telecommunications providers in the country, with a reputation for providing quality services at affordable prices.

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Key Milestones

Over the years, Southern Phone has achieved several key milestones in its history. In 2008, the company launched its first mobile phone plans, providing customers with access to affordable mobile services. In 2013, Southern Phone was named the Best Regional Business at the Telstra Business Awards. In 2014, the company launched its first broadband plans, expanding its services to include high-speed internet access. Today, Southern Phone continues to innovate and expand, providing quality telecommunications services to customers across Australia.

Services Offered by Southern Phone

Southern Phone offers a range of phone and internet services designed to meet the needs of both residential and business customers. Here’s a closer look at the services they offer:

Broadband Plans

Southern Phone’s broadband plans are available on the NBN network, offering a range of download speeds to suit different needs. They offer unlimited data plans with no lock-in contracts, making it easy to switch providers if you’re not satisfied. Their plans also come with a free modem and local support, ensuring you have everything you need to get online and stay connected.

Mobile Phone Plans

Southern Phone’s mobile phone plans are available on both the Optus and Telstra networks, providing reliable coverage across Australia. They offer a range of plans to suit different needs, including prepaid and postpaid options with varying amounts of data and call inclusions. Their plans also come with a range of features, including data rollover, international calls, and the option to bring your own device.

Home Phone Plans

Southern Phone’s home phone plans offer a reliable and affordable alternative to traditional telcos. They offer a range of plans to suit different needs, including unlimited national calls, international call inclusions, and optional extras like call waiting, caller ID, and voicemail. Their plans also come with a range of features, including line rental, call diversion, and call barring, ensuring you have everything you need to stay connected.

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Why Choose Southern Phone?

When it comes to choosing a phone and internet provider, there are plenty of options out there. So, why should you choose Southern Phone? Here are a few reasons that set them apart from the competition:

Competitive Pricing

One of the biggest reasons to choose Southern Phone is their competitive pricing. Their plans are priced affordably, making them an excellent choice for those looking to save on their phone and internet bills. Plus, they offer a range of plans to suit different needs and budgets, so you can choose the one that’s right for you.

Excellent Customer Service

Another reason to consider Southern Phone is their commitment to excellent customer service. They have a team of knowledgeable and friendly customer service representatives who are available to help you with any questions or concerns you may have. Plus, they offer support across a range of channels, including phone, email, and live chat.

Commitment to Regional Communities

Southern Phone is committed to serving regional communities, providing them with access to high-quality phone and internet services. They invest in regional infrastructure and work closely with local communities to ensure their needs are being met. By choosing Southern Phone, you’re not just getting a great provider, but you’re also supporting regional communities across Australia.

Overall, Southern Phone is an excellent choice for those looking for affordable, high-quality phone and internet services with excellent customer service and a commitment to regional communities.

Reviews and Customer Feedback

Southern Phone has received generally positive reviews and testimonials from its customers. Many customers praise the provider for its competitive pricing, reliable service, and excellent customer support. According to a recent survey, Southern Phone has a customer satisfaction rating of 4.1 out of 5, which is above the industry average.

Positive Reviews and Testimonials

Customers often praise Southern Phone’s customer service, which is known for being friendly, helpful, and knowledgeable. The provider’s commitment to regional communities is also highly valued, with many customers appreciating the company’s efforts to support local businesses and organizations.

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Some customers also commend Southern Phone for its affordable pricing, which is lower than many of its competitors. The provider offers a range of flexible plans, making it easy for customers to find a package that fits their budget and needs.

Common Complaints and How They Are Addressed

Like any provider, Southern Phone has received some negative feedback from customers. The most common complaints are related to service disruptions, slow internet speeds, and billing issues. However, the provider has a dedicated customer service team that works hard to address these concerns and resolve them as quickly as possible.

In the case of service disruptions or slow speeds, Southern Phone technicians will investigate the issue and work to resolve it as soon as possible. For billing issues, the provider offers a range of payment options and can help customers set up automatic payments to avoid late fees or other penalties.

Overall, Southern Phone has a reputation for being a reliable and customer-focused provider, with a commitment to providing quality services at an affordable price. While there may be some occasional issues, the provider is known for working hard to resolve any problems and ensure customer satisfaction.


In conclusion, Southern Phone is a reputable provider of phone and internet services, offering reliable and affordable broadband, mobile, and home phone plans. With their commitment to regional communities and excellent customer service, Southern Phone is an excellent choice for those looking for a provider that prioritizes their customers’ needs.

Throughout this article, we’ve explored the history of Southern Phone, their services, and customer reviews, giving you a comprehensive picture of who they are and what they have to offer. By choosing Southern Phone, you can enjoy fast and reliable internet, affordable mobile plans, and dependable home phone services.

If you’re considering switching providers or signing up for new services, Southern Phone is definitely worth considering. With their competitive pricing and commitment to customer satisfaction, you can trust that you’re in good hands. So, why not give Southern Phone a try today and experience the difference for yourself?

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